Library Introduction:

The Haverford Township Free Library (HTFL) is located in Haverford Township, which is the 5^th largest township in the Commonwealth of Pennsylvania in the outskirts of Philadelphia. Our friendly and professional staff is dedicated to providing stellar customer service and informational resources to all people. HTFL is one of the largest of the 28 Delaware County Libraries (DCL). HTFL is a vital and active leader within the library community. 

Position Definition:

To assist the Library Administration in creating a welcoming, pleasing, creative, vibrant and dynamic space for individuals of all ages in the library setting. The Library Assistant I works under the direct supervision of the Circulation Manager to keep the library running smoothly during daily operations.  Performs a wide variety of general library work to assist customers in using the library’s services and facilities, and in the daily operational needs of the Library including other departments. 

Primary Responsibilities:

• Helps to establish and maintain a high customer service performance standard
• Provides a welcoming atmosphere to all customers
• Assists customers in use of library services and facilities
• Responds to requests for assistance or refers customers to Reference Librarian
• Takes responsibility for being fully informed of all library programs, events and specific needs
• Performs full range of circulation desk duties including issuing library cards, checking materials in and out, reserving books, collecting fines and fees, answering the telephone, DCLS van procedures, etc.
• Sorts and shelves returned library material
• Prepares returned and checked in items for routing to owning library
• Receives and resolves complaints or refers customer to a Manager, Business Manager and/or Library Director
• Inspects returned library material for receipts/papers left in books, damage, relabeling, re-covering; counts and inspects number and condition of discs/parts prior to check out and check in, etc. and follows proper procedure to deal with problem items
• Knowledgeable in HTFL Policies and Procedures
• Assists in maintaining a neat, organized, and safe, secure and welcoming atmosphere at HTFL
• Promotes HTFL in advocacy, program/event promotion, etc.
• Knowledge of the collections and displays
• Maintains photocopier paper supply, toner, etc.
• Pick-up items from HTFL Remote Book Drop locations
• Performs basic customer service functions at all desks as assigned including Youth Services and MakerSpace

Additional Duties:

• Participates in staff meetings to discuss and resolve problems, discuss ideas for improvement, and keep updated on library plans and activities
• Maintains the library’s public area in clean and orderly fashion by maintaining displays, table surfaces, hand-outs/literature both inside the library and the lobby area, and the cleaning of computer monitors/keyboards
• Performs other related duties as assigned by Department Manager and/or other Managers
• Ability to establish and maintain effective working relationships with Managers and co-workers and work effectively as a member of a team
• Meets, communicates, and deals with the public in a calm, pleasant, constructive, and courteous manner
• Works with accuracy and maintains customer record confidentiality
• Understanding of computer technology and use of computers and other technologies in library services
• Knowledge of basic public library services
• Filing with alphabetical and numerical accuracy
• Ability to move and shelve books and other library material
• Multi-tasks and able to work with interruptions
• Enjoys reading and using other library materials and helping others of all ages enjoy the library
• Provide staff assistance in other departments as directed by Department Manager, Library Director, and/or other Managers of HTFL as needed 

Qualifications:

• Two years of college preferred; will consider high school diploma or GED and experience
• Stellar customer service skills
• Creativity and flexibility
• Computer literate
• Interest in reading
•  Must be able to work days, nights, and 3 weekend days (Saturday/Sunday and additional Saturday) each month

Wages/Salary:

$15.00/Hour for 20 hours/week 

Application Process:

Review of applications will begin immediately and continue until the position is filled. To be considered; please send a cover letter, resume, and the name, title, and contact information of three (3) professional references to: Julie Schultz at jobs@haverfordlibrary.org.